What To Expect
When you arrive…
- After you check in with the receptionist, the doctor and technician will meet with you and your pet to perform a physical exam, obtain a complete medical history, and evaluate your pet’s condition.
- The doctor may also perform additional examinations or diagnostics in one of our diagnostic areas.
- Our team will then put together an assessment of your pet’s treatment options, plans and costs.
- The doctor and technicians will discuss this assessment with you, and together you will agree to a treatment plan for your pet.
The fees for our services are usual and customary in conducting a highly specialized veterinary diagnostic and surgical practice.
A written estimate is given upon the patient’s admission. A deposit is required prior to diagnostic tests or surgery. The balance of the bill is due upon completion of your pet’s visit.
We accept VISA, MasterCard, Discover, and ATM cards, personal checks, and cash. You can download ASG’s credit card authorization form to leave with a neighbor, family member or pet sitter in the event that they need to bring your pet to us on your behalf. This removes the burden of payment from their shoulders, and may speed treatment.
We also offer CareCredit financing. For more information on CareCredit and an online application, please click here.
Please note that we do not keep credit card numbers on file, and these forms are shredded. Your privacy is protected at all times.
How to prepare before
We understand that coming to a specialty hospital can be a stressful time for animals and humans alike. Which is why all of our doctors and staff go out of their way to ensure that at ASG, you are treated like family, and we will do everything within our power to make your visit as pleasant as possible – for you and your pet.
New Patient Checklist
To ensure that we have the information that we need to move forward with your pet’s diagnostics or treatment, we’ve created a simple checklist for you to follow, to help ensure that nothing is missed. We also recommend bringing a written list of any questions or concerns you may have, so that we can make sure that all of these are addressed and answered.
If you are a new client (or we are seeing this pet for the first time), please bring:
- A completed New Client Information Sheet (download here)
- A summary of your pet’s condition from your referring veterinarian
- A copy of current laboratory reports or blood work
- A copy of any biopsy reports
- A copy of radiographs/ultrasounds
- A list of all medication that you are currently giving your pet
- A list of current and previous major health problems
- Any pertinent information from your current veterinarian, or any previous veterinarian that your pet has seen, that is relevant to the current problem
If diagnostic testing or surgery (including endoscopy or ultrasound) is a consideration, food should be withheld after 9:00 p.m. on the evening prior to your scheduled appointment.
If your pet becomes sick or injured during the day, we recommend that you take your pet to your family veterinarian. Depending on the injury or illness, your veterinarian may recommend immediate referral to ASG. If this occurs, we will see your case on an emergency basis.
If you have an emergency at night, or during the weekend, please bring your pet directly to our emergency department for treatment and diagnostics.